SKILLS & QUALIFICATIONS:
Knowledge, Skills & Abilities:
Knowledge of customer service principles and practices
Proficiency with MS Office (Outlook, Excel, Word) and other systems
Demonstrated professional verbal and written communication skills
Familiar and comfortable with making outbound calls
Able to excel in a Performance Based Culture. Required to meet weekly targets for Utilization, Number of Work Orders worked, Talk time and Actions per ticket
EDUCATION & EXPERIENCE:
High School diploma or GED (General Education Degree) required. Associate’s or Bachelor's degree preferred.
Previous facilities management experience preferred
Project management or trade experience / expertise helpful
Engineering and/or Maintenance related experience/training preferred
ЗАБЕЛЕЖКА: Допълнително изискване за тази роля е способността да се спазват протоколите за здраве и безопасност на COVID-19, включително доказателство за ваксинация срещу COVID-19 и/или строги тестове.
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