SKILLS & QUALIFICATIONS:
Knowledge, Skills & Abilities:
Knowledge of customer service principles and practices
Proficiency with MS Office (Outlook, Excel, Word) and other systems
Demonstrated professional verbal and written communication skills
Familiar and comfortable with making outbound calls
Able to excel in a Performance Based Culture. Required to meet weekly targets for Utilization, Number of Work Orders worked, Talk time and Actions per ticket
EDUCATION & EXPERIENCE:
High School diploma or GED (General Education Degree) required. Associate’s or Bachelor's degree preferred.
Previous facilities management experience preferred
Project management or trade experience / expertise helpful
Engineering and/or Maintenance related experience/training preferred
REMARQUE: Une exigence supplémentaire pour ce rôle est la capacité de se conformer aux protocoles de santé et de sécurité COVID-19, y compris la preuve de la vaccination COVID-19 et/ou des tests rigoureux.
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