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Hi, we’re Host! 

We believe your environment should allow you to feel comfortable, productive and inspired in your working life. Because when people feel inspired, great things happen.  

At the heart of the campus, you will help foster a sense of community by putting the well-being of others at the forefront. As you collaborate with vendors and colleagues to create a culture of support, you will have countless opportunities to inspire moments of delight and pursue amazing outcomes each day. 

With Host, you will join a team that elevates the experience by delivering world-class services that make coming to work better than it’s ever been. 

JOB SUMMARY  

The Amenities Coordinator role is at the forefront of delivering a positive campus experience as a cultural ambassador and service leader. In this role, you will support amenities programs that increase individual well-being, personal productivity, and organizational effectiveness. 

The Amenities Coordinator is responsible for managing vendor relationships that support on-site amenities such as fitness centers, coffee retail concepts, Pop-up Shops, car services and more. To be successful in this role, you are energized by projects, understand operational needs in real-time, and strong at building vendor and client relationships. The typical workday includes a blend of administrative, operational, and employee-facing tasks.  

This role is primarily located in Menlo Park with regional commute to other locations in the Peninsula and South Bay areas. 
 

DUTIES & RESPONSIBILITIES 

Manage the daily operation of existing amenities onsite across multiple client campuses. 

Identify, launch, and manage new amenity programs. Attend construction meetings, monitor dates and updates, and coordinate the installation and onboarding of new amenities. 

Manage and strengthen collaboration with vendors who provide services and goods. Serve as the employee and vendor point of contact, liaising between parties as necessary to remedy issues tactfully and promptly, as they arise. 

Analyze operational metrics and vendor relationships to identify efficiencies and to drive employee engagement. 

Provide coordination and support for delivery of amenities; Services include, but are not limited to: Retail Concepts, Company Store, Administrative Support. 

Maintain awareness of the workspace. Submit facilities, janitorial, and maintenance work orders as needed and/or communicate with appropriate partners to address issues. 

Respond to customer requests and complaints promptly through various communication channels with accurate and thorough information according to the specific request. Coordinate load-in, set-up, and strike of rotational vendors (i.e., Pop-Up Shop). Request building and/or equipment services as needed.  

Ensure client and company materials comply with client and company brand guidelines. Update internal team documents and tools as required. 

Utilize and maintain integrity of databases, supports data entry of required reports and other digital tools associated with service delivery, as requested.  

Follow security and emergency procedures as defined for the property. Respond to emergency situations in a calm, efficient manner. Summons appropriate assistance and makes appropriate notifications in accordance with operating procedures. 

Maintain records of vendor proof of insurance and contractual documentation in place, per requirements. 

Deliver orientations for new vendors. Provide overview of Host Experience service. Prepare on-boarding documentation, provide training, and troubleshoot for vendor teams to ensure a seamless experience.   

Perform other duties as assigned.