Account Manager

Jobb-ID

26545

Publisert

29-Jun-2022

Servicelinje

Advisory Segment

Jobb type

Full-time

Interesseområder

Marketing, People / Human Resources, Project Management

Sted(er)

Adelaide - South Australia - Australia, Armadale - Western Australia - Australia, Ballarat - Victoria - Australia, Banora Point - New South Wales - Australia

Introduction: Are you seeking a new opportunity?

Tasks (English)

Be the main point of contact for most customer inquiries, rerouting them to the appropriate internal teams.

Continuously analyze your customers’ health and solution usage to recommend relevant, value-adding enhancements.

Manage change request projects: analyze needs, liaise internally with relevant teams, coordinate communication between parties, and see projects through to delivery.

Hold periodic calls with customers to review ongoing projects, customer health, and discuss enhancements and new features relevant to them.

Guide customers on best practices and processes that will set them up for success.

Interact with internal teams to stay up to date with new system functionalities and their use cases.

Qualifications (English)

Fluent English is a must.

Previous experience in high-growth SaaS companies is a plus.

Excellent verbal and written communication skills.

Analytical, able to see the bigger picture and match specific solutions to each client’s business objectives.

Autonomous and self-motivated, to investigate possible solutions for challenges with no pre-established answer.

Organized, to manage a wide range of customers’ activities.

Our Offer

A fast-paced, energetic, and engaging environment.

Flexible hours.

Competitive salary, with two reviews per year.

Three weeks vacations from the first year.

Four days a year to attend events related to professional development.

Four weeks paternity leave.

Health coverage.

ntroduction: Are you seeking a new opportunity?