Dezvoltați-vă cariera și potențialul la CBRE

Summary

The Account Manager will manage 1-5 accounts with up to $10M in revenue and a team of coordinators in delivering all client commitments. The ideal candidate will have expertise/experience in both client relations and operations.

Responsibilities:

•       Develops and manages the Account Plan, including ongoing delivery against the contractual obligations

•       Serves as primary point of contact for client(s); reviews key performance indicators with client (MBRs, QBRs, etc.)

•       Works with client(s) on growth opportunities

•       Account-level P&L management

•       Directly manages a team of coordinators in delivering all client commitments; provides formal coaching & development of direct reports

•       Manages daily performance and ongoing delivery against contractual obligations

•       Informs the organization of potential risks and develop action plans to address

•       Manage days sales outstanding (DSO)

•       3 years of experience in facilities management or client management required

•       Knowledge of facilities management/trade services required

•       Bachelor’s degree preferred

•       People leadership experience preferred

•       Professional verbal and written communication skills

•       Knowledge of customer service principles and practices

•       Ability to develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors

•       Ability to prioritize among competing tasks

•       Ability to communicate and influence key stakeholders at all levels of an organization

•       Proficiency with MS Office (Outlook, Excel, Word) and business applications